Anonymous
map-marker Ithaca, New York

No customer service whatsoever

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No contact from Uniqlo after several attempts. Impossible to get a hold of their customer service department.
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Praveen T Zjs

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Related to non placement of order & deduction of money from account

Uniqlo - Related to non placement of order & deduction of money from account
I ordered products from uniqlo dated 27 dec 9.34pm, money deducted from my upi account but order was not placed. I m feeling cheated and quite frustrated on order not been placed. The upi ref number of money transaction is 236177****03. Kindly resolve the issue asap.
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Loss:
$38

Preferred solution: Deliver product or service ordered

Tunde N

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Verified Reviewer
| map-marker Finchley, England

Contact request

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Dear Sir/Madam, I'm Fashion Designer and I would like to ask a contact for your company's Buyer. Best regards Tunde Nagy
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Anonymous
map-marker London, England

Haven’t received my parcel

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I haven't received my parcel that i ordered and when i contacted them I signed their emails and everything, but they still haven't got back to me.
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Anonymous
map-marker New Southgate, England

A04547****

Hi I had my delivery which came on time but vests to small I returned it to one of the shops to change it for something else and they would not allow it as Ive paid by PayPal its ridiculous that I cannot change the items for something else Because of the payment end of the day money goes to you no matter how you pay I think you should look into this as its cost me £10 to go to the shop by London transport just to change the item and they wouldnt let me do it end of the day is cost me more your whole system is wrong with payments Theres no way I will order anything online anymore Its too difficult to change things in the stores

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MariaCristina S Cgf

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Verified Reviewer
| map-marker London, England

Return with no refund

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Very bad experience with the stuff at Oxford Street London, the girl who attended me was very rude, did not help at all with my return.. I had to return paying myself the fees for the courier Hermes and I am still waiting for the refund.. Do not buy at Uniqlo.doin
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Loss:
$5
Pros:
  • Design
Cons:
  • Poor poor customer service
  • Dismissive attitude by staff and lack of desire to help

Preferred solution: Full refund

MariaCristina S Cgf

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Verified Reviewer
| map-marker Hornsey, England

Return with no refund

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I wanted to exchange my coat for a smaller size and the lady said is not possible because i bought online . I had to return the coat paying the fess for the courier, which it suppose ro be free because the coat itself costs £100. and of could be done the exchange in the store as the other stores do, but she was rude and did not listen and was very rude careless.. Really disappointed with the brand and the stuff do not recommend at all. Regent Street London Uk
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Anonymous
map-marker Lambertville, New Jersey

Problem with gift card

I have a gift card that was never used and checkout is saying it is not valid. First agent said he would send me a promotion code for the inconvenience. I sill have not received it. Speaking to someone else right now who says they will send it over. THE SECOND ONE THEY SENT FOR $5.00.....DIDN'T EVEN WORK. I HOPE I don't regret my decision to order from them.
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Leena G Hur

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Verified Reviewer
| map-marker Mumbai, Maharashtra

Inquiry for Men's Ultralight down jacket with hood

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Hi, I am trying since the month of April for men's Ultra light Down jacket with hood in Size XL and colour either Black or Navy. Unfortunately this size is always out of stock. Please assist me in getting this particular product in India Thanking you Leena
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Preferred solution: Let the company propose a solution

Angela F Bre
map-marker London, England

Annoying

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Uniqlo have a policy whereby you can only return an item to the store it was purchased. I'm told this is for environmental reasons as a courier has to return it to the original store??? Surely if I've got to traipse across the country to return it what's the difference. Also the customer service team just told me that I'm incorrect in saying the manager where I wanted to return it said I could have store credit as this isn't possible but she did, so I'm a liar???? Feel very sorry for the thousands of shoppers in London from across the UK doing their Christmas shopping this weekend if they want a refund!!!
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Preferred solution: To be able to obtain a refund from a store other than the one where it was purchased (I have a receipt).

User's recommendation: Don't buy from Uniqlo if you may want a refund from a different store

Anonymous
map-marker Paddington, England

They won’t refund me for a Xmas gift!

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Dont buy a Xmas gift in November or they will refund it. Apparently they do not extend their Xmas return policy like every other store. And now they wont even reply to my emails at all so I dont know if they will help or not on this occasions. Worst customer service I have ever experienced
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Loss:
$70

Preferred solution: Full refund

User's recommendation: Do not buy any Xmas gifts from here!!!

Antonio C Ifj

Bad quality of zippers

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My clothes are brand new, but I cannot use them due to the bad quality of the zippers, I will not buy their product anymore. They have not consideration for their customers.
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Loss:
$35
Pros:
  • Clothes are affordable
Cons:
  • Bad zippers in all products

Preferred solution: Apology

Anonymous
map-marker The Bronx, New York

Responding to pissed email

I opened a reward card, and was told a $10 credit to my purchase would be applied. However I did not get it. That was very disappointing, for I was expecting my bill to be reduced by $10. Josemnunez00@***.com My telephone # 917-923-**** Thank you Jose Nunez
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Kathleen H Rok

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Verified Reviewer

Never received package

The package was delivered to the wrong address in the wrong city in the wrong state at the wrong zip code. #UNU2604****
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Loss:
$60

Preferred solution: Deliver product or service ordered

Makal T

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Verified Reviewer

Unauthorized card use

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They charge my card twice for a total of $460 dollars just so happen to look at my bank statements and charges are pending
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Loss:
$460
Cons:
  • Worst customer service online

Preferred solution: Full refund

User's recommendation: Check your so bank statements