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I wanted to pick up a jacket I bought online and they asked me for id which I provided right away as well as my credit card, however, the Uniglo employee took the person who was online after me (couldn't way for me to show him my proof of purchase on my cell phone). I...
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Company wrote 0 public responses to the review from May 16, 2017.
#1047984
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I just had the most angry making experience with Uniqlo. I wanted to purchase 2 items online, and my credit card information was rejected. The reason: because it was a different credit card than the one I used in previous purchases. Has ANYone ever heard of anything...
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Company wrote 0 private or public responses to the review from Apr 21, 2017.
1.0
I didn't like
  • Online ordering hopeless
  • Online ordering was very aggravating
#1037310
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I had purchased Uniqlo's heat-tech inner wear in the past. They had it in navy-blue and a mint-green. They fit great and do the job of keeping me warm in winter. I decided to buy some more this year as I'll be traveling to cold climes. I wanted the same colors, but...
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Company wrote 0 private or public responses to the review from Feb 05, 2017.
3.0
I didn't like
  • Dismissive attitude by staff and lack of desire to help
#1003153
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Uniqlo Customer Care Review

Terrible service . They take forever to refund you your money back . Everyone is clueless and doesn't know what they're doing . Not very happy .
Company wrote 0 public responses to the review from Jan 25, 2017.
1.5
Details
Advertised vs Delivered
Diversity of Products or Services
Price Affordability
Staff
Warranty
Website
#997132
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Uniqlo Customer Care Review

Purchased several hundred dollars worth of gift cards for Christmas presents at Bellevue WA store. I had one extra that was unused and not gifted. They would not accept a return within too weeks, with the receipt. Floor manager "too busy" to see me.
Company wrote 0 private or public responses to the review from Jan 08, 2017.
3.4
Details
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
#987661
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I received a Uniglo scarf for Christmas. I went to one of their stores to exchange it. The product tag and price tag were still on the scarf. Was told that without a receipt, they will only exchange for an identical item. They will NOT accept a return without a...
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Company wrote 0 private or public responses to the review from Dec 31, 2016.
2.1
I didn't like
  • Return policy
#983074
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Went to Uniqlo on 34th and a whole store was told they will NOT give any discounts that was promised on line....all managers did not care and told us" to bad so sad" will never go there and will tell everyone how BAD the service was
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Company wrote 0 public responses to the review from Dec 17, 2016.
mercedes_benz
mercedes_benz

Im a customer of uniqlo and i must say that i like the item very much. online promo and store promo is different. please read the article of uniqlo at uniqlo.com/us about onli...

#974966
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this new policy that prohibits you from calling the actual retail stores is ridiculous. imagine you placed an online order to be picked up at the store and you wanted to confirm that the item was actually delivered to the store before taking a drive down to the store...
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Company wrote 0 public responses to the review from Dec 16, 2016.
Anonymous
Anonymous

I am literally on the phone with the uniqlo call center right now, and it is the most infuriating pain-staking process I have ever encountered! I feel confident I could talk ...

#974390
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To Whom It May Concern, I have been a store Uniqlo customer for some years and I have always been pleased and happy the product and company in general, HOWEVER my first purchase online on November of 2016 went sideways: I bought a jacket to be picked up on the Store of...
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Company wrote 0 public responses to the review from Dec 12, 2016.
1.0
I didn't like
  • Unprofessional staff
  • Customer service
  • Online ordering hopeless
#971625
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I payed $17 to received the jackets in 2 days because we had a family trip planed! The lady who answered my call didn't even apolologie for their mistake. They charged the $17 but they sent in normal delivery. When I got back from the trip I had to return the 3...
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Company wrote 0 public responses to the review from Nov 14, 2016.
Anonymous
Anonymous

I am trying to update my review but there is some problem!The problem was already solved. I mean, in the second order, that they said they couldn't find my order...My husband ...

1.6
I didn't like
  • Online ordering hopeless
#954596
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