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Purchased a jacket on sale for $49.90 and tried to return the followed week because the size ran smaller . Jacket was still the same price as the week before . When I tried to exchange the Supervisor Jose C at the north shore mall said the item is ringing up $39.90 ? I...
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1.0
#1177901
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Placed order for winter wear for 2 weeks trip. Tracking shows delivered but I didn't receive it. Send email no reply, managed to call their customer service only to get copied in a mail to Singpost which has equally bad or worse service. Till now no sound no picture...
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#1177784
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Ordered an item but decided to return it. It took 35 days for the item to be returned to the warehouse, after which they still did not return the credit. I emailed and they said it would be processed within 5-7 business days. I wait the 7 business days and nothing....
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1.0
I didn't like
  • Bad staff attitude
  • Practices
  • Company itself
#1177180
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Uniqlo - Is anybody there?.

I tried to contact using all e-mail options 8 times. NO ANSWER TO ANY! NO PHONE NUMBER. Very bad custom service. Once I did return 4 items too small and it took 3 weeks for the refund. Clothes are good but customer service absolute RUBBISH!
#1175910
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I can't agree more with many others posted here that Uniqlo has misleading return policy. On the purchase receipt, it said " returned material 30 days after purchase will be for store exchange or credit". There is no time limit on that. When I tried to exchange the 3...
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Anonymous
Anonymous

There is obviously a “time limit”. I don’t understand how you managed to acknowledge it and be ignorant of it at the same time...You’re seriously mad because you tried to retu...

#1165530
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I already own 2 uniqlo lightweight down jackets and 1 padded vest, all size medium and all fit perfectly. After consulting their size chart I decided to order a lightweight down coat in the small online but it was hanging off me. I contacted customer services and they...
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#1162273
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Uniqlo - Worst online purchase and pick up store

Its been 9 days from the time i purchase online at uniqlo.i order last nov 1 and its already nov 9 still the status of my order is processing. We called the costumer service all they can say is wait for the email that its ready for pick up!they can not do anything about it just wait for the email!! Worst online purchase and costumer service!
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Website
#1128702
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Uniqlo- it has never been a bad website like this. spent a lot of time placing order, multi-times, on and off, couldn't go through, but the credit card was charged so many times. it's horrible experience with them. the management of this brand is idiots to make the...
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#1121422
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Uniqlo - Get back in line for your second transaction

Their system is capable only of either a return or a sale. But not both. So staff tells me that I can make my return but get back in line to make the purchase.
#1060127
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I'm a longterm Uniqlo customer and have shopped at stores in several different countries. I've bought items at this Singapore Uniqlo before as well, always satisfied. Today I was on the hunt for a polo tshirt, saw one at Uniqlo for $30, bought it. While paying, I...
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Anonymous
Carol Wilson

I had the same experience in Union Square, San Francisco. Would like to see Uniqlo sued for their erroneous return policy (stated on receipt - return in perfect condition, wi...

4.5
I didn't like
  • Refund policy misleading
  • Dismissive attitude by staff and lack of desire to help
#1051322
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