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I have a women's down jacket that I love. Unfortunately for me when I washed it with down jacket liquid wash in a front loading machine and dried it in the dryer with dryer sheets , tennis balls and towels the jacket has a terrible smell. I don't have the receipt and...
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#1247282
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I am trying to return an item to UNIQLO that was bought by mistake due to the bad organization of the Disney Springs store. I meant to buy a parka for men, however, I ended up buying a female one since it was hung in the wrong section. That was just the start of this...
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3.2
I didn't like
  • Customer service
#1246041
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Uniqlo - Bad Quality and Post Sales
Uniqlo - Bad Quality and Post Sales
I went with my wife at California Uniqlo store on March 2018 and we bought two jackets, one for her and the other for me. Although, my wife's jacket broke the zipper, certainly because of the bad quality of Uniqlo. I sent an E-mail to Uniqlo and they answered me that...
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2.0
I didn't like
  • Cheating customer
  • Bad quality and bad pos sales
#1232461
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My son was looking for undershirts that prevent sweat rings for some interviews he had. Uniqlo's Airism undershirts promised to do just that. I purchase 4 for him for Christmas in light gray. (2 crew, 2 v neck). He is in college so he brought them back with him. I then...
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1.0
I didn't like
  • Quality
  • Customer service
#1219485
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Uniqlo - Unfortunately we can do nothing

When you have problem, they keep telling you unfortunately we can do nothing. This is by far the worst customer service company I have ever met. Just pray nothing goes wrong if you really want to buy there stuff online. {{Redacted}}
1.0
Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Staff
Website
I didn't like
  • Dismissive attitude by staff and lack of desire to help
  • Online ordering hopeless
#1194584
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I returned some items didn’t like with fedex label with tracking Uniqlo provided. It’s been well over 3 weeks customer service keeps telling me they haven’t received my items yet. I have them tracking that shows received by there facility on Jan 5th! Til this day they...
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AdamantLabradorRetriever
AdamantLabradorRetriever

Same here. I returned items from multiple orders in the same package. They were processed separately. Three out of the four returns were credited back to my credit card 2 days...

Anonymous
Anonymous

Same here

2.2
#1177929
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Purchased a jacket on sale for $49.90 and tried to return the followed week because the size ran smaller . Jacket was still the same price as the week before . When I tried to exchange the Supervisor Jose C at the north shore mall said the item is ringing up $39.90 ? I...
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1.0
#1177901
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Placed order for winter wear for 2 weeks trip. Tracking shows delivered but I didn't receive it. Send email no reply, managed to call their customer service only to get copied in a mail to Singpost which has equally bad or worse service. Till now no sound no picture...
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#1177784
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Ordered an item but decided to return it. It took 35 days for the item to be returned to the warehouse, after which they still did not return the credit. I emailed and they said it would be processed within 5-7 business days. I wait the 7 business days and nothing....
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1.0
I didn't like
  • Bad staff attitude
  • Practices
  • Company itself
#1177180
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Uniqlo - Is anybody there?.

I tried to contact using all e-mail options 8 times. NO ANSWER TO ANY! NO PHONE NUMBER. Very bad custom service. Once I did return 4 items too small and it took 3 weeks for the refund. Clothes are good but customer service absolute RUBBISH!
#1175910
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