State: New York Clear all filters (7 of 85 reviews match)
filters
State:
City:
Show
Product:
Show
To Whom It May Concern, I have been a store Uniqlo customer for some years and I have always been pleased and happy the product and company in general, HOWEVER my first purchase online on November of 2016 went sideways: I bought a jacket to be picked up on the Store of...
Read more
Company wrote 0 public responses to the review from Dec 12, 2016.
1.0
I didn't like
  • Unprofessional staff
  • Customer service
  • Online ordering hopeless
#971625
Reply to reviews

Horrible! Horrible! Horrible! Uniqlo's online store sucks! An order I placed for more than one hundred dollars was directed to Uniqlo's accounts department for verification through my credit card issuing bank and three days later, no order. Each time I call to...
Read more
Company wrote 0 public responses to the review from Jul 03, 2016.
3.3
I liked
  • Uniqlo
I didn't like
  • Online store purchases snafu
#876350
Reply to reviews
They have no real exchange policy, and their customer service is simply atrocious. One of the worst online retailers I have experienced in a long time. They sent me a damaged item, and promised an exchange. I mailed the damaged item back (item arrived damaged) - and...
Read more
Company wrote 0 public responses to the review from May 28, 2016.
1.9
I liked
  • Design
I didn't like
  • Online ordering hopeless
  • Customer service
  • Cheating customer
#855954
Reply to reviews
Before I being anything, I would just like to note that up until now I still do not have my package. I called Uniqlo because it has been 3 weeks and to have to wait for your package like this is just plain ridiculous. My call was answered by a girl named Cristy. The...
Read more
Company wrote 0 public responses to the review from Apr 25, 2016.
#836015
Reply to reviews
Uniqlo recently had an anniversary sale which was advertised to have $10 down vests and since "waiting stinks a Japanese gift for the first 100 people waiting in line." I was the first one there, however, they opened the gate at the other end of the store and then the...
Read more
Company wrote 0 public responses to the review from Dec 27, 2015.
Anonymous
Anonymous

No drinking in the store unless You won't spilled for sure since you said people there shopped like animals. And you were there for iced tea right? Lol

1.5
Stony Point, New York
#759202
Reply to reviews
after my credit card was charged I called Uniqlo service to find out where the merchandise for instore pick up was. i was informed my item had been returned after 1 week in the store to the warehouse and i could get a refund. I protested that I had no knowledge of...
Read more
Company wrote 0 public responses to the review from Nov 20, 2015.
#737698
Reply to reviews
I was given a gift of a dress from uniqlo with a gift receipt. The dress did not fit, I returned it and got some other items and given a gift card with the remaining balance on it. When I tried a month later to use the gift card the computer could not take the money...
Read more
Company wrote 0 public responses to the review from Aug 31, 2013.
#444276
Reply to reviews

Contact Uniqlo

Mailing Address:
UNIQLO CO. LTD.
1 Kingsway 6th floor London WC2B 6AN
London, England WC2B 6AN
United Kingdom
More