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Uniqlo- it has never been a bad website like this. spent a lot of time placing order, multi-times, on and off, couldn't go through, but the credit card was charged so many times. it's horrible experience with them. the management of this brand is idiots to make the...
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#1121422
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I'm a longterm Uniqlo customer and have shopped at stores in several different countries. I've bought items at this Singapore Uniqlo before as well, always satisfied. Today I was on the hunt for a polo tshirt, saw one at Uniqlo for $30, bought it. While paying, I...
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Anonymous
Carol Wilson

I had the same experience in Union Square, San Francisco. Would like to see Uniqlo sued for their erroneous return policy (stated on receipt - return in perfect condition, wi...

4.5
I didn't like
  • Refund policy misleading
  • Dismissive attitude by staff and lack of desire to help
#1051322
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I went to Cerritos store to pick up my online order. Went 2 times to get my stuff, 1st time I went there the store was close for inventory. They should make a notice with "ready to pick" email, but they didn't, so I went 1st time for nothing. Next day, when I went,...
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1.0
I didn't like
  • Service
  • Dismissive attitude by staff and lack of desire to help
#1049153
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Uniqlo - Worst online purchase and pick up store

Uniqlo
#1128702
1.6
Details
Its been 9 days from the time i purchase online at uniqlo.i order last nov 1 and its already nov 9 still the status of my order is processing. We called the costumer service all they can say is wait for the email that its ready for pick up!they can not do anything about it just wait for the email!! Worst online purchase and costumer service!
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Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Website

Uniqlo - Get back in line for your second transaction

Uniqlo
#1060127
Their system is capable only of either a return or a sale. But not both. So staff tells me that I can make my return but get back in line to make the purchase.
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Uniqlo Customer Care Review

Uniqlo
#997132
1.5
Details
Terrible service . They take forever to refund you your money back . Everyone is clueless and doesn't know what they're doing . Not very happy .
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Advertised vs Delivered
Diversity of Products or Services
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Uniqlo Customer Care Review

Uniqlo
#987661
3.4
Details
Purchased several hundred dollars worth of gift cards for Christmas presents at Bellevue WA store. I had one extra that was unused and not gifted. They would not accept a return within too weeks, with the receipt. Floor manager "too busy" to see me.
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
I wanted to pick up a jacket I bought online and they asked me for id which I provided right away as well as my credit card, however, the Uniglo employee took the person who was online after me (couldn't way for me to show him my proof of purchase on my cell phone). I...
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#1047984
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I just had the most angry making experience with Uniqlo. I wanted to purchase 2 items online, and my credit card information was rejected. The reason: because it was a different credit card than the one I used in previous purchases. Has ANYone ever heard of anything...
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1.0
I didn't like
  • Online ordering hopeless
  • Online ordering was very aggravating
#1037310
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I had purchased Uniqlo's heat-tech inner wear in the past. They had it in navy-blue and a mint-green. They fit great and do the job of keeping me warm in winter. I decided to buy some more this year as I'll be traveling to cold climes. I wanted the same colors, but...
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3.0
I didn't like
  • Dismissive attitude by staff and lack of desire to help
#1003153
Reply to reviews
I received a Uniglo scarf for Christmas. I went to one of their stores to exchange it. The product tag and price tag were still on the scarf. Was told that without a receipt, they will only exchange for an identical item. They will NOT accept a return without a...
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2.1
I didn't like
  • Return policy
#983074
Reply to reviews
Went to Uniqlo on 34th and a whole store was told they will NOT give any discounts that was promised on line....all managers did not care and told us" to bad so sad" will never go there and will tell everyone how BAD the service was
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mercedes_benz
mercedes_benz

Im a customer of uniqlo and i must say that i like the item very much. online promo and store promo is different. please read the article of uniqlo at uniqlo.com/us about onli...

#974966
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this new policy that prohibits you from calling the actual retail stores is ridiculous. imagine you placed an online order to be picked up at the store and you wanted to confirm that the item was actually delivered to the store before taking a drive down to the store...
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Anonymous
Anonymous

I am literally on the phone with the uniqlo call center right now, and it is the most infuriating pain-staking process I have ever encountered! I feel confident I could talk ...

#974390
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To Whom It May Concern, I have been a store Uniqlo customer for some years and I have always been pleased and happy the product and company in general, HOWEVER my first purchase online on November of 2016 went sideways: I bought a jacket to be picked up on the Store of...
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1.0
I didn't like
  • Customer service
  • Unprofessional staff
  • Online ordering hopeless
#971625
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