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My wife ordered 2L tank tops but I wear M size for inner wear and L for outer-wear. We took delivery and I immediately requested for exchange of the size but was flatly refused because "packaged" items are not exchangeable regardless if they have been opened or not. I...
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2.5
I didn't like
  • Online customer service and exchange policies
#880255
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Horrible! Horrible! Horrible! Uniqlo's online store sucks! An order I placed for more than one hundred dollars was directed to Uniqlo's accounts department for verification through my credit card issuing bank and three days later, no order. Each time I call to...
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3.3
I liked
  • Uniqlo
I didn't like
  • Online store purchases snafu
#876350
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I have many bad experiences with uniqlo Malaysia. The staff greeted the customers when entering the store. But then they started following us every corner. I noticed that the ill treatment were given only to Malay customers or to a person who they think is a...
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Anonymous
Anonymous

Yes you are right.

2.0
#864240
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They have no real exchange policy, and their customer service is simply atrocious. One of the worst online retailers I have experienced in a long time. They sent me a damaged item, and promised an exchange. I mailed the damaged item back (item arrived damaged) - and...
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1.9
I liked
  • Design
I didn't like
  • Online ordering hopeless
  • Cheating customer
  • Service
#855954
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Visited uniqlo today to swap a new with tags on jacket. Given as a gift no receipt. These people are so inflexible and so unconcerned with customer loyalty and satisfaction that they wouldn't even swap the jacket for a different colour. That's all I was looking for not...
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Bateau Bay, New South Wales
#837625
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Before I being anything, I would just like to note that up until now I still do not have my package. I called Uniqlo because it has been 3 weeks and to have to wait for your package like this is just plain ridiculous. My call was answered by a girl named Cristy. The...
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#836015
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Uniqlo - POOR QUALITY
Uniqlo - POOR QUALITY
Purchased 4 t-shirts from uniqlo in Dec 2015. They are from their keep you warm line. Within 2 months the material started to pill around the neck and the neckline has lost the crew neck shape. These t-shirts are not worn daily and maybe have received 6 machine...
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Anonymous
Mia

Purchased a fleece jacket, and have only worn it for less than 1 week winter, the stitching on the arm has come off. Said not their problem.

2.0
#818796
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very disappointed with uniqlo return policies, after using their $20 off $150 purchase, I had to pay uniqlo even higher prices for items that I returned. they made me pay back $20 discount that have been applied to my order after I decided to return two items with...
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#791294
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Hoping you may get french traduction of this unbelievable story No complaint mail on french Uniqlo! Bonjour A Uniqlo Haussman ce matin, panne système carte bleue, chèques refusés aussi. Je vais au distributeur, je reviens faire mon achat et constate que tout fonctionne...
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2.0
Stains, Ile-De-France
#788648
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Not happy at all after I called and found out they will not do any price adjustment if you purchased on line. I only bought their clothes two weeks ago, and it is on sale now. They will only do price adjustment when you purchased in one of their stores. Moreover,...
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Anonymous
Anonymous

Well you could of return your item and purchase the item on sale? I do not really see the reason not to shop at Uniqlo just because they do not offer sale policy as other stor...

Anonymous
Anonymous

totally agree! same experience.

#783873
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