Product: Uniqlo Customer Care Clear all filters (20 of 20 reviews match)
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I'm a longterm Uniqlo customer and have shopped at stores in several different countries. I've bought items at this Singapore Uniqlo before as well, always satisfied. Today I was on the hunt for a polo tshirt, saw one at Uniqlo for $30, bought it. While paying, I...
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Anonymous
Carol Wilson

I had the same experience in Union Square, San Francisco. Would like to see Uniqlo sued for their erroneous return policy (stated on receipt - return in perfect condition, wi...

4.5
Product
Uniqlo Customer Care
I didn't like
  • Dismissive attitude by staff and lack of desire to help
  • Refund policy misleading
#1051322
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I wanted to pick up a jacket I bought online and they asked me for id which I provided right away as well as my credit card, however, the Uniglo employee took the person who was online after me (couldn't way for me to show him my proof of purchase on my cell phone).I...
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Uniqlo Customer Care
#1047984
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There wasn't any mistaking what I had asked for, nor what he had said. The attitude was dismissive, and it was just a sad comment on the lack of respect for customers. I'd truly love to know their "reasoning" for making tops in two colors, but tops and bottoms in three. Uniqlo...
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3.0
Product
Uniqlo Customer Care
I didn't like
  • Dismissive attitude by staff and lack of desire to help
#1003153
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Uniqlo - Get back in line for your second transaction

#1060127
Their system is capable only of either a return or a sale. But not both. So staff tells me that I can make my return but get back in line to make the purchase.
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Uniqlo Customer Care Review

#997132
1.5
Details
Terrible service . They take forever to refund you your money back . Everyone is clueless and doesn't know what they're doing . Not very happy .
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Advertised vs Delivered
Diversity of Products or Services
Price Affordability
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Warranty
Website

Uniqlo Customer Care Review

#987661
3.4
Details
Purchased several hundred dollars worth of gift cards for Christmas presents at Bellevue WA store. I had one extra that was unused and not gifted. They would not accept a return within too weeks, with the receipt. Floor manager "too busy" to see me.
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
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Value for money

Uniqlo Customer Care Review

#945457
bad service frm uniqlo 1u branch malay guy staff..scold customer at 1.20pm 28/10/2016. issit ur company policy is to serve customer good? what a bad shopping experinces!! spoile my mood...
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I received a Uniglo scarf for Christmas.I went to one of their stores to exchange it. The product tag and price tag were still on the scarf. Was told that without a receipt, they will only exchange for an identical item. They will NOT accept a return without a receipt,...
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2.1
Product
Uniqlo Customer Care
I didn't like
  • Return policy
#983074
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Went to Uniqlo on 34th and a whole store was told they will NOT give any discounts that was promised on line....all managers did not care and told us" to bad so sad" will never go there and will tell everyone how BAD the service was.
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mercedes_benz
mercedes_benz

Im a customer of uniqlo and i must say that i like the item very much. online promo and store promo is different. please read the article of uniqlo at uniqlo.com/us about onli...

Product
Uniqlo Customer Care
#974966
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The staff in SG, one particular outlet is racist(???), scolding customer in their mother tongue language about "making a mess" when browsing the items, thinking that they wont understand.Had a salesgirl drag the ladder close to me and foded the clothes right beside me,...
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2.5
Product
Uniqlo Customer Care
#948955
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I placed an online order to be picked up at the mall but went to a different mall just to see if the items were available.Sure enough they were so I purchased them. I promptly called customer service and asked to cancel the order in which had not yet been processed. I...
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Uniqlo Customer Care
#937296
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Hi I visited a Uniqlo store today to make a special purchase for my son who is thirteen years of age. I was buying him a slim fit oxford white shirt (XS) and a pair of low cut men's navy socks for a special event on Monday I had the correct money with me. The socks...
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1.0
Uniqlo Dartford, England
Product
Uniqlo Customer Care
I liked
  • Assistant on the shop floor
I didn't like
  • Unprofessional staff
#928434
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Worst customer service at myeong dong uniqlo. Really upset with sale staff by the name of Yang Hee Joo. My sister ask a few question on the price and discount and she answered impatiently. I was tired from whole day shopping and lean on the clothes, she was not happy...
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Product
Uniqlo Customer Care
#907464
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I emphasised to the 'supervisor' who insisted in reading Uniqlo return policy to me. Pathetic. She was completely unhelpful. I even volunteered to bring the items to their store for the exchange so that they could inspect the items to decide if they have been opened...
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2.5
Product
Uniqlo Customer Care
I didn't like
  • Online customer service and exchange policies
#880255
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